Terms & Conditions
1. Service Agreement
All bookings are subject to availability. Services provided will be based on the package selected and the condition of the home. Any additional services or time outside the original scope may result in additional charges.
2. Payments
Payment is due at the time of service unless otherwise agreed upon in writing. We accept all credit cards, venmo, checks, and cash. Late payments may result in service cancellation and future service restrictions.
3. Cancellations & Rescheduling
We require at least 24 hours' notice to cancel or reschedule.
- Cancellations made with less than 24 hours' notice are subject to a 50% cancellation fee.
- No-shows or day-of cancellations will be charged the full amount.
4. Satisfaction Guarantee
We do not offer refunds. However, if you are unsatisfied with your service, contact us within 24 hours and we will schedule a complimentary re-clean of any missed areas.
5. Access to Property
Clients are responsible for ensuring access to the property at the scheduled time. If we are unable to access your space, it will be considered a no-show.
6. Health & Safety
To protect our team and your space, we ask that all hazardous materials, pet waste, and clutter be cleared prior to our arrival. We reserve the right to decline service if the home is unsafe or unsanitary beyond our scope.
7. Damages
We treat your home with care. In the rare event that accidental damage occurs, please notify us within 24 hours of service so we can assess and address the issue.
8. Changes to Terms
Pink Pine Cleaning reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes your agreement to any updates.
We're honored to be trusted with your space - thank you for choosing Pink Pine.